So today I chatted with CS on Roku's website regarding my big question on their new feature for Roku 2 players. Here's the transcript of the chat:
Krish##:00:19Hello Dan Osmundson. How may I help you?Dan Osmundson##:00:25
I see that Roku 2 has support for captioning. I have a Roku XDS and was previously told that we could get captioning via a software update in the Settings menu Software Update on the XDS. So when will this software update be available? Thanks, DanKrish##:01:34I am sorry, there is no software upgrade for the XDS player to get the closed captions.##:01:55Only the Roku 2 players have closed captions.
Dan Osmundson##:02:01
that is TRULY annoying!!##:03:17
the ability to upgrade the software is there but Roku chooses not to allow this? seems extremely stingy and money grubbing!
Krish##:03:31I'm sorry about that, I know that can be frustrating.Dan Osmundson##:04:02
why is that function even displayed on my player if i can't update the software?Krish##:05:19There will be software upgrade, but there wont be software so as to support closed captions on Roku XDS player.Dan Osmundson##:06:07
why not? what will/would the software upgrade be?Krish##:07:16Right now there is no update on what will be the next software version that will be released.##:07:38I'm sorry about that.Dan Osmundson##:07:43
there hasn't been a software update since i've owned my device.##:09:03
i really believe that there was no intention of releasing one, just the plan to release a new device, Roku 2, with the captions able (and games) software included...
Krish##:09:29
Inorder to avoid the issue with the closed captions, we launched new Roku 2 players.Dan Osmundson##:09:53
busted!Krish##:10:47I am sorry.Dan Osmundson##:11:30
well, you probably had nothing to do with it but Roku CEO, CFO, etc. should be ashamed!!Krish##:13:24I am sorry, but I will definitely take your suggestions and I will check what can be done for you.Dan Osmundson##:13:45
Thanks, Krish.Krish##:13:52I am sorry, I am helpless.##:##:00You are welcome.