Roku 2

So today I chatted with CS on Roku’s website regarding my big question on their new feature for Roku 2 players. Here’s the transcript of the chat:

Krish##:00:19
Hello Dan Osmundson. How may I help you?

Dan Osmundson##:00:25
I see that Roku 2 has support for captioning. I have a Roku XDS and was previously told that we could get captioning via a software update in the Settings menu Software Update on the XDS. So when will this software update be available? Thanks, Dan

Krish##:01:34
I am sorry, there is no software upgrade for the XDS player to get the closed captions.
##:01:55
Only the Roku 2 players have closed captions.


Dan Osmundson##:02:01
that is TRULY annoying!!

##:03:17

the ability to upgrade the software is there but Roku chooses not to allow this? seems extremely stingy and money grubbing!

Krish##:03:31
I’m sorry about that, I know that can be frustrating.

Dan Osmundson##:04:02
why is that function even displayed on my player if i can’t update the software?

Krish##:05:19
There will be software upgrade, but there wont be software so as to support closed captions on Roku XDS player.

Dan Osmundson##:06:07
why not? what will/would the software upgrade be?

Krish##:07:16
Right now there is no update on what will be the next software version that will be released.
##:07:38
I’m sorry about that.

Dan Osmundson##:07:43
there hasn’t been a software update since i’ve owned my device.

##:09:03

i really believe that there was no intention of releasing one, just the plan to release a new device, Roku 2, with the captions able (and games) software included…

Krish##:09:29


Inorder to avoid the issue with the closed captions, we launched new Roku 2 players.

Dan Osmundson##:09:53


busted!

Krish##:10:47
I am sorry.

Dan Osmundson##:11:30
well, you probably had nothing to do with it but Roku CEO, CFO, etc. should be ashamed!!

Krish##:13:24
I am sorry, but I will definitely take your suggestions and I will check what can be done for you.

Dan Osmundson##:13:45
Thanks, Krish.

Krish##:13:52
I am sorry, I am helpless.
##:##:00
You are welcome.
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